Artist Market - General

What is the SMASH! Artist Market?

The SMASH! Artist Market is a space for artists from all over to sell, exhibit, and showcase their unique talents and creativity. This includes but is not limited to Prints, Stickers, Pins, Digital Artwork, CDs, Music, Photo album & a table for Idols to Meet & Greet their fans.

What am I allowed and not allowed to sell?

You are allowed to sell your own fanart or original art. You are not permitted to sell mass-produced merchandise or official anime merchandise. We also have strict policies against selling copy-paste work and stolen artworks.

What is the price?

The cost of a Full Table package is $390.00 AUD (Including GST).

What do I get with the table?

A Full Table package includes two (2) passes, two (2) chairs and a backing wall. No tablecloth will be supplied this year.

What is the size of the table?

A Full Table is 1.8m x 0.75m.

Can I get extra passes for a helper?

The Full Table package comes with two (2) passes. Only one (1) additional pass can be purchased at $55.00 AUD (including GST).

How will applications be handled this year? What is the process?

We will be continuing with a juried system for the SMASH! 2023 Artist Market. All submitted applications will be evaluated with final judgments based on a set criteria that is fair for all. Early submission of an application will not guarantee a table spot.

We believe in being open about the criteria of our juried selection process. The most important factors in the evaluation of applications include:

  • Adherence to SMASH! Artist Market Rules and Guidelines, with removal of any incomplete or duplicate applications.
  • Diversity of product offerings, merchandise, and mediums. We believe a variety of media within the population of artists will benefit both attendees and artists.
  • Professionalism. Your application should exhibit a level of care that assures the jurors that you will bring quality content to SMASH!
  • Relevance to SMASH! as a family-friendly anime and manga convention. Rather than relevance to our theme for the year, it is regarding relevance to our target audience.
  • Quality of portfolio. This does not refer to having a unique artistic style but rather the clarity and completeness of your portfolio. Jurors are looking to see if your art meets the minimum technical skill for selling in a professional arena.

Applications will be taken from Tuesday 15 March 2023 to Monday 4th April 2023 at 5:00 pm (AEST). It is the applicant’s responsibility to take time in filling out the form and ensure it is submitted in the most complete and error-free manner possible. Careful attention should be paid to the email and social media fields to make sure there are no misspellings.

How and when will I know if I am successful?

Once the application period is closed, applicants can expect to receive table offers or waiting list notifications via email by Mid April 2023.

Why was I not accepted?

There are many reasons why an application may have not been accepted (or waitlisted). This includes (but is not limited to) incomplete applications, misspelled emails, but more than anything a large number of qualified applicants. Unfortunately, table spots are limited and no decision is ever personal. Staff members evaluating Artist Market applications will recuse themselves for any applications of family or friends with close ties to ensure the fairest decisions and best experience.

If accepted, what should I expect?

Before the convention:
Make sure to pay for your table and passes before the payment deadline to secure your table!

On the Friday before the convention:
Artists can arrive on Friday to begin setting up their table. Artists can also begin setting up their table on Saturday morning before the event if they wish. All artists should be wearing their own supplied High Visibility vests during both set up and pack up.

For enquiries or assistance on the day please contact a member of the SMASH! Sales and Partnership team.

On the Sunday Night of the convention:
After the event ends at 5pm on Sunday all artists should immediately begin packing up their tables and exiting the venue. Please bear in mind only individuals with Artist Passes will be permitted to remain in the venue during pack-up hours. Those with regular Attendee Passes will be asked to leave the venue.

Are there any other ways I can promote my work?

Artists may donate artwork as a prize to one of the numerous events and activities running at SMASH! 2023 (e.g, Trivia competition). Artists can also apply to host their own workshop or panel discussion in our panel rooms. These are just some of the various options, please ask us for more details when applying so that we can cater to you!

What table packages are you offering this year?

As part of keeping our Artist Market community safe at SMASH! and to offer a fair opportunity for all, only Full Table packages will be available this year. We will not be offering Half Table packages or Double Table packages for 2023.

Will SMASH! accept AI Generated Art?

No, SMASH! will not accept AI generated art at SMASH!.

This decision is on the grounds that the AI tools currently available to generate art infringe on the ethical rights of artists. Anyone selling, displaying, or using AI art may be asked to leave SMASH! convention immediately and risks barring from future conventions.

Do I require insurance to exhibit at SMASH! Artist Market?

To exhibit at SMASH! 2023, $5million Public Liability insurance will be required. Public Liability insurance covers your liability for damage to property or injury to a third party that occurs in your designated stall or area.

If you have any concerns, SMASH! recommends you refer to your broker or solicitor, before applying or exhibiting at SMASH!


Can I get policy at the time of being offered a spot for artist market? Or must I have it during the application?

A “Certificate of Currency” confirms the level of of cover. It must be supplied to SMASH! prior to exhibiting at SMASH!. You can supply the Certificate of Currency upon acceptance of your spot.
Please do not hesitate to reach out to artists@smash.org.au if you have any further queries.

Will applications close due to overwhelming submissions?

No, SMASH! will consider all applications submitted within the opening and closing of the submission period.

Will applications be juried as they come in or at the end of submission period?

SMASH! Staff will be judged as applications are submitted.
There is strictly no preference to those who have submitted their applications early.

What do I include in my description for the SMASH! app/website?

This will be your table description on the SMASH! App if you’re successful. This is a great opportunity to expose yourself to all of the SMASH! Attendees!

Let the attendees know a little bit about yourself, and what you are looking to sell during the event.

Why did the price go up?

The Artist Markets play an important role at SMASH!, as it is a core part of our roots.

SMASH! is a non-profit organisation and the increase is mainly due to inflation and increase in price by the venue and construction cost.

We hope that you understand our decision to increase the price to ensure that SMASH! can be financially sustainable.

Artist Market - Portfolio Advice

What kind of artworks should I put in my online portfolio?

We want to see at least 10 completed and recent examples of your work – ideally examples of work that you intend to sell at SMASH! or make you unique as an artist. Whether you decide to populate your online portfolio with fan art or original art is completely up to you, as long as it is relevant to SMASH!. If you are intent on selling non-digital work (e.g. handmade items, accessories, clothing), please take large, high quality photos and submit those in your online portfolio.

If you have photos of artist tables from previous SMASH! years or other conventions, you are also allowed to submit those in your online portfolio.

What kind of artworks should I NOT put in my online portfolio?

Please do not include unnecessary or incomplete materials in your online portfolio. This includes but is not limited to: works in progress, blog posts, personal photos, rough sketches/doodles. We want to see your examples in a way that requires the least amount of clicking and sifting through content. Traced art from official or non-official sources is strictly not allowed.

What if I want to share a table with another artist?

You may submit multiple online portfolio links so please make sure each portfolio supplied showcases only one artist’s art. Do not have one portfolio link showcasing the artworks of multiple artists.

If there are multiple artists sharing one table, please ensure portfolio links and social media links are available for all artists sharing the table. Multiple links for a particular field can be separated by a comma (,).

I’m an artist of a less common type of art (e.g. cosplayer selling cosplay prints.)

We may make exceptions for artists intent on exhibiting with less common forms of art. Please email us at artists@smash.org.au before submitting your application.

For artists selling their own cosplay prints, the standard rules and guidelines apply. Please ensure that your online portfolio is populated with large, high quality photographs of your work, photo books, and/or prior tables.

Can I use Facebook, Instagram, Etsy, or Twitter as my portfolio link?

Please do not submit these social media links as your portfolio link. We want to see a concise portfolio of your best work examples and products you might sell. If you do not currently have your own website, Deviantart, Pixiv, Tumblr, or ArtStation, you can easily create one for free.

Why do you need my Facebook, Instagram, Etsy, or Twitter?

Your social media links will be used for verification purposes as well as supplementary material for your application, if it is deemed necessary.

Any strict requirements that I should know about?

If your portfolio does not meet these requirements, your application will be rejected.

  • Ensure that each artist’s online portfolio link supplied is working and available throughout the period you are being considered for a table. If we attempt to visit your online portfolio and the link is broken, your application will be rejected.
  • Your portfolio must consist of at least 10 examples of your artwork. These should demonstrate your best work and should be indicative of what you want to display or sell at your table. Please do not include sketches or incomplete works.
  • All the artwork presented in your portfolio should be your own. The SMASH! Artist Market is strictly against traced or reproduced art.
  • Each artist’s portfolio link should be available at a single URL leading to ONE of the following: your own website, Deviantart, Pixiv, Tumblr OR Deviantart. If you do not currently have such a page, you can easily create one for free.

My question isn’t on here!

If you have a question which is not available on the FAQ, please email us at artists@smash.org.au and the Artist Market team will try to get back to you ASAP.


Will certain events be occurring?

At this point of time, SMASH! is still planning lots and lots of fun events for the weekend! Keep your eyes on this website and our social media because we’ll be announcing events as soon as they’re ready!

Are the events free?

Almost all of our events are covered by the cost of your ticket! Any event which has additional costs on top of your SMASH! ticket purchase will be advertised as such.

Guest Lotteries

Which events are using lotteries?

  • 1-on-1 Meet & Greet with Pavolia Reine – Sunday 2 July 2023, 1:00pm – 2:00pm
  • 1-on-1 Meet & Greet with Kureiji Ollie – Sunday 2 July 2023, 2:00pm – 3:00pm

Why does SMASH! use lotteries?

Gives you the fairest opportunity to attend limited-capacity events
Means you don’t have to line up on the day, just for “a chance”

Is every event a lottery?

No. Only selected events with very limited capacity use the lottery system.

How do I enter?

PLEASE NOTE: Guest event lotteries are only applicable for Sunday 2nd July.
Make sure you have a weekend or Sunday pass before entering.


For the lottery entry instructions please refer to the guide here.

What are the conditions to enter a lottery?

  • Entrants must have their own personal account on the SMASH! website.
  • Your pass MUST be in your name that matches your ID

SMASH! General Attendees

Require a valid pass for the day of the event.


Please speak to your Crew Coordinator

SMASH! Exhibitors, Vendors, Media

Please contact the Exhibitor and Sponsorship Department

How many times can I enter a lottery?

Any individual will only be able to enter ONCE per ticket per order/ per account.

When do lotteries open/close?

Check the lottery available when you log in to your SMASH! Account.

Opening and closing times for each lottery may vary and could change.

Do I have to pay money to enter the lottery?

Entry to a lottery is FREE for valid SMASH! 2023 General Attendee pass holders.
Payment is only required if you win the lottery

How do I know that I’ve won?

Winners will receive a confirmation email after the draw has been finalised

Unsuccessful participants will not be notified

How do I pay for the lottery if I have won?

For instructions on how to pay refer to the lottery payment guide.

Is there a time limit to pay after winning?

Yes, the time limit is indicated in each lottery bundle.

Please note: If you miss the deadline – your win will be forfeited

What do I do on the day of the event?

Be at the event location no more than 15 minutes before the scheduled time.

Have your SMASH! Ticket QR Code and ID ready to present to SMASH! Staff.

I can’t make it to SMASH! 2023 after I won and paid. Can I transfer my lottery win to another person?

No. Lottery winnings are not transferable to other names, accounts or SMASH! conventions.

I bought more SMASH! tickets to get more entries into the lottery. If I do not win, can I receive a refund on the tickets I purchased?

No. Please see our Ticketing Policy for more details.

My lottery related question has not been answered.

Next send an email to tickets@smash.org.au with your order number in the subject

Then we’ll do our best to help!

Guest Signing Sessions

Who are your free guest signing session line-ups for 2023?

Rithe (Cosplayer) – Free Signing Session

Rithe will only sign her official merchandise – make sure you purchase it either on the day or via shop.smash.org.au prior to lining up for her signing!

Toru Furuya (Voice Actor) – Free Signing Session

Toru Furuya will only sign on official items (books, DVD/BDs etc.) or on the official SMASH! signing board.

LAM (Illustrator) – Free Signing Session

SungWon Cho (Voice Actor) – Free Signing Session

What are guest signing sessions?

Guest signing sessions are opportunities for attendees to meet their favourite anime industry professionals; voice actors, performers, directors, artists, YouTubers, other notable guests, and to have a personal item autographed. This year, most of our guest signing events are FREE! Each guest will have two signing sessions, one on Saturday and one on Sunday. However, you will be required to acquire a free token on the SMASH! Ticketing website which will be attached to your pass. Without the valid token you cannot receive a free signing.

How do I get an autograph from a guest?

You can get an autograph from one of our free guest signing sessions occurring over the SMASH! Weekend. Please note autographs are provided on a first-come, first-served basis within the scheduled time.

There will be a limited number of tokens issued for each signing session – which are offered on a first come, first served basis. The number of signings performed by the guest is up to the guest’s discretion and may be subject to change without notice. Please follow the instructions provided by SMASH! Staff at the signing area on the day.

What are tokens?

Tokens are a FREE! ‘Extra’ which you can attach to your SMASH! 2023 pass/ticket. They allow you to receive ONE FREE AUTOGRAPH at one of our guest signing events.

There will be set times that tokens can be redeemed and a limited amount of tokens are on offer. Once all tokens have been claimed, there will be no additional tokens released. Furthermore tokens are non-transferable, non-exchangeable and non-refundable. All event information is subject to change.

Do I have to pay for signing events?

Most guest signings will be provided free of charge for our attendees as long as you have a valid SMASH! 2023 ticket for the day of signing and claim a guest signing token with your valid ticket on the SMASH! Website.

Guest signing events that require a charge or lottery will be detailed on our website and on social media. For more information on lotteries at SMASH, please refer to the Lottery FAQ on this page.

Do I need different tokens for each guest?

Yes. Each autograph session will require a separate token. You are able to have as many DIFFERENT tokens as you want assigned to your ticket. But you are only eligible for ONE TOKEN PER GUEST.

Are there any age restrictions for the signing sessions?

No. There are no age restrictions. However please keep in mind only valid pass holders with tokens are able to enter the signing area to receive an autograph.

What are conditions of entry to a signing event?

You must have:

  • Valid SMASH! 2023 pass
  • Valid guest signing session QR token
  • Valid identification
  • Proof of purchase for any official merchandise (ONLY for specific guest signing sessions.)


  • QR token redeemed for signing events must match the day of entry of your SMASH! 2023 ticket.
    • If you acquire a signing token for a guest on Saturday, you must have a SMASH! 2023 general admission pass for Saturday or a weekend pass.
    • If you acquire a signing token for a guest on Sunday, you must have a SMASH! 2023 general admission pass for Sunday or a weekend pass.

What are the opening and closing times for the guest signing tokens?

Opening and closing times for tokens vary for each guest and may be subject to further changes, so please monitor the SMASH! Ticketing page on our website for details on availability of tokens.

I only have a general admission ticket/pass. Can I still meet and get an autograph from a guest?

No. You must have a valid SMASH! 2023 General Admission Pass AND a valid SMASH! QR token assigned to your pass for a specific guest. 

Can I get a token for friends/family/others?

No. The tokens are not transferable.

I got a signing token for Saturday but I missed it. Can I use it on Sunday?

No. The token is only redeemable at the specific event it was for and cannot be transferred to the signing session on another day.

I have more than 1 token for different guests and their times clash. What should I do?

In this scenario once you obtain your first signing, you will be required to line up again from the end of the line for the next guest you are eligible to get a signing from. However in the last 30 minutes of a signing session SMASH! Will cap lines due to time restrictions, so to ensure you have enough time to get both signings please arrive at the start of the signing session or no more than 15 minutes prior to the start.

Can I get my token refunded?

No. Tokens are non-transferable, non-exchangeable and non-refundable. Signing sessions, including the lineup schedule, are subject to change and cancellation at any time without notice. 

Because tokens are non-refundable, it is very important that you:

  1. Select the correct signing token for the day you are attending SMASH!
    (E.g., Saturday signing requires a Saturday pass or weekend pass)
  2. Select a guest signing session you are completely certain to attend
  3. Are prepared
    (I.e., have a plan for what you want to have signed, arrange your schedule for the day and so on). 

The token I want is sold out! What now?

If tokens are sold out on the Ticketing page of the website, there will not be any more tokens released for that guest due to time constraints. Consider acquiring a token and free autograph from one of our other guests if they are still available on the SMASH! Ticketing website. 

I purchased a token, but I never received an email confirmation. What should I do?

Get in touch with us via our Contact page and we’ll do our best to assist you. We recommend you include your order number in the form.

I got a SMASH! QR token from an unofficial third party, can this be accepted?

No. Only tickets purchased from the official SMASH! Website will be valid for event entry. SMASH! is not obligated to grant access to attendees who did not attain their SMASH! 2023 QR tokens through the official authorised SMASH! website.  

Can I distribute/give/sell my token to someone else?

No. Any attempts to sell or distribute tokens to other persons may result in the token being revoked, cancellation of your SMASH! 2023 ticket, or removal from the event.

How do I participate in a guest signing session?


  1. When tokens become available on the SMASH! Ticketing website, check the ‘Extras’ on your SMASH! Account for the specific time and location of the signing session. Please refer to our how to add extras page, for detailed instructions on assigning a signing token to your ticket.
  2. Ensure you have correctly indicated your full name on your ticket that matches with your valid identification on your SMASH! 2023 pass. This will be checked by SMASH! Staff on the weekend. 
  3. Check you have the appropriate day pass or weekend pass for the matching day of the signing session you are interested in.
  4. Assign the guest signing tokens you are interested in, to your ticket on your SMASH! account. Please note: you will only be able to attain ONE SIGNING TOKEN PER GUEST. This is to ensure fairness so as many people as possible get an opportunity to see their favourite guests!
  5. Prepare your personal item for autographing. Review restrictions on the number of items and type of items allowed for autographing.

On the day

  1. We suggest you arrive at the signing session no more than 15 minutes before your scheduled signing session. We will be accepting attendees into the signing area up until the last 30 minutes of the session, where at this point lines may be capped due to time restraints. 
  2. Your SMASH! 2023 pass and QR token will be scanned and identification will be checked by SMASH! Staff at the entrance. Please pass gifts you would like to give to guests to SMASH! Staff. We recommend you have their name clearly visible on the item..
  3. Join the designated line for the guest singing session. Follow the instructions of the convention staff. 
  4. Respect guidelines and rules set by the convention regarding procedures, including refraining from taking photographs, audio or video recording during the signing. Failure to follow instructions from SMASH! Staff may result in your removal from the venue, and your token and autograph forfeited.

Where do I need to go?

The signing area is located in Parkside of the Convention Hall at ICC. Please refer to the SMASH! App for a detailed map of the event.

When do the signing sessions occur?

Signings occur on Saturday the 1st of July 2023 and Sunday the 2nd of July 2023. There is a morning session and afternoon session. Each session will have different guests. The schedule times may be subject to change without notice.For more detailed information on exact times of sessions please refer to the SMASH! App.

Can I leave my stuff unattended or give it to staff while I wait in the signing area?

No. All attendees are responsible for their own personal items and must not leave bags or possessions unattended at any time.

Can I bring my friends/family/others into the signing area to line up with me?

No. Unfortunately, due to limited space in the queuing area, only attendees with the correct and valid SMASH! 2023 QR tokens will be allowed to enter the queuing area. In order to ensure the safety of you and your fellow attendees, we kindly ask you to be elsewhere in the convention area. We also highly encourage you to arrange with your friend to meet up after the signing session.
The only exception to this is attendees with accessibility needs where upon arrival to the Signing area please present yourself and one companion to the nearest SMASH! Staff.

Can I wait for my friends/family/others who are in line in the Signing Area?

No. Once you have attained an autograph/selfie you cannot wait and must leave the Signing Area from designated exits. Please do not loiter, cause blockages or remain standing in the walkways and clear-zones. Staff reserves the right to ask you to leave spaces to enforce overall health and safety policy.

I am receiving a signing from a Japanese-speaking Guest. Will there be translators?

SMASH! will have staff assisting the Guests however we cannot guarantee an interpreter’s availability during the session. We recommend you have translation requests (i.e., questions, comments, statements) which are reasonably concise in length and clear so that the process is smooth and comfortable for all involved. We appreciate your patience, compassion and understanding during the process.

Do you cater to accessibility needs?

Yes. Upon arrival at the signing area please identify yourself to one of the SMASH! Staff with your identification and valid SMASH! 2023 QR token as proof. You will not be required to wait in the main signing lines and be offered a place in the waiting area, and when ready escorted to the front of the line of your choosing by a staff member.

If you have multiple autograph tokens, there will be a cool down period between each signing of up to 10 minutes. After the cool down you will be escorted to the front of the line of your choosing by a staff member.

After all desired signatures are acquired, please exit the signing area where staff will indicate the safest, most accessible route. If a line cut is required due to time constraints or at the discretion of SMASH! staff, those with accessible needs in the waiting area will not be cut from the line.

For more information on accessibility please see the FAQ page.

I’m friends with someone who is interested in being a guest. Can I send through a suggestion?

We love having your suggestions! So please send through any suggestions via our Contact page with the guest’s name and associated content.

Online Sales

When do online ticket sales open?

Online ticket sales open from 16th April 2023, 10 AM (AEST).

Early bird discounts are available for a limited time only until April 18th 10:00 AM (AEST).

When do online ticket sales close?

Online presale tickets close on Sunday, June 18th at 11.59pm AEST, 2023.

Are there any advantages to pre-purchasing a ticket?

If you pre-purchase your tickets online, not only will you benefit from a reduced ticket price, but you will also gain access to the convention 30 minutes earlier than those purchasing tickets on the day.

What payment methods do you accept online?

You can purchase tickets online using your credit or debit VISA or Mastercard.

If you wish to pay via cash, please keep an eye out on our social media for our pop-up booths for alternative payment options.

Where else can I purchase tickets for SMASH! 2023?

Tickets for SMASH! 2023 are only available through our website. SMASH! will not sell tickets on any third-party sites, online marketplaces or through any ticket reselling websites. Tickets available through these websites are most likely fake tickets, designed by scammers to take your hard earned money!

SMASH! does not support or condone the purchasing of event tickets through non-official or third-party sellers. If you choose to do so, you are purchasing at your own risk and accept all liability and losses that may occur.

What ticket should I buy? Single day or the Weekend bundle?

We highly recommend buying the Weekend ticket so you don’t miss out on any popular events and activities.

If you only wish to attend one day of the convention, you are more than welcome to purchase a single Saturday or Sunday general admission ticket. Please bear in mind that your tickets will only allow entry to the convention for the dates specified.

Please keep your Weekend ticket PDF handy as it will be required for entry on both days!

Why do you charge a handling fee?

As SMASH! is a not-for-profit organisation which is organised by a great team of volunteers, by the fans for the fans, the handling fee allows us to provide online booking services so you can secure your ticket online before the convention. Without this fee, the cost would be passed onto other areas of the convention and would limit the large amount of completely free content that SMASH! has on offer.

Why do I need to provide my details to place an order?

Your details will allow us to issue your ticket and receipts correctly. If there’s a problem with your order, it will also help us verify your identity. If you do forget your ticket or it doesn’t work on the day, we can check your ID and sort things out for you! Please ensure you use your full legal name and double check for spelling mistakes!

I’m from interstate/overseas, do I use my home address?

Yes – please enter your home residential address, so if you lose your ticket we can verify your purchase.

I want to buy multiple tickets. Do I have to fill out the form multiple times?

Yes – once you create an account, you will be able to purchase multiple tickets in one order! Your order will also be saved under your account and can be reviewed at any time, so we highly recommend creating an account to save your purchases. If you choose to check out as a Guest, you will be required to create a new order for each ticket you wish to buy.

Please check that you add the names of all the people you’re ordering tickets for.

How will I get my ticket?

After we have processed your payment successfully, you will receive a confirmation email outlining your order number and total amount paid.

Your tickets will be sent to your email. Make sure to check your spam and junk folders as they may end up in there! Please note that processing times on tickets can take some time so you may not receive your ticket immediately when tickets are purchased.

Once you receive your tickets, simply print out all pages and bring them with you to the convention or have them ready on your mobile device.

If I buy tickets for other people, does everyone need to arrive at the convention at the same time?

Nope! Each person you order a ticket for will have their own personalised ticket. You could, for example, send your friends’ ticket PDF file to them who can print their own ticket and meet up inside the convention if you are making separate ways to the venue.

Can I scan my ticket QR code on my mobile device?

Yes you can – please make sure to turn your mobile device screen brightness to the maximum to help us with the scanning. However, to avoid delays or issues, we strongly recommend that you print out your ticket.

I lost my ticket email! Can you please send me another?

Once tickets are sent out, you will also be able to download them from your SMASH! Account page.

If you did not create a SMASH! account and checked-out as a guest, you will need to contact our team to get a new ticket issued to you.

I’ve bought my tickets online but I haven’t received them!

After we have processed your payment successfully, you will receive a confirmation email outlining your order number, the total amount paid and a receipt. A ticket PDF will also be emailed to you.

If you can’t find your tickets after 48 hours of purchase, please send us an email via Contact Us

Can I upgrade my pre-purchased ticket?

You can only upgrade a pre-purchased ticket if you have a SMASH! Account. Please follow these instructions to upgrade your tickets. If you do not have a SMASH! Account, you can create a new one and link your existing order to that newly created account.

Downgrades and exchanges are generally not allowed under our Ticketing Policy. Please consider your purchase carefully.

One of my friends can’t make it. Can I give the ticket to another friend? / I can’t make it. Can I let someone else use my ticket?

Absolutely! You can edit the name on the ticket through your SMASH! Ticket account. Simply log in, change the necessary details and save.

If you do not have a SMASH! Account, you can create a new one and link your existing order to that newly created account. Then you will be able to change the name on any of the tickets in the order.

Please note: All ticket change requests and payments must be made by Sunday 18th June, 2023 at 11:59 pm AEST. After this date, you will no longer be able to make any more changes to your order.

Do you offer special discounts or deals for groups?

At SMASH!, prices for all ticket types are the same for all attendees whether they are purchasing tickets together or individually. However, please ensure the details and tickets for each member of your group are correct before purchasing in the event that there is a problem with your order.

What is your policy on refunds?

SMASH! does not generally offer refunds on ticket purchases. Please read our Ticketing Policy for more information.

Photography & Videos

Can I take photos and videos at SMASH!?

Yes! You can take photos and videos at SMASH! just like every other year. This means that photography and videography within ICC Sydney Exhibition Centre are welcomed and encouraged so long as you do not cause a disturbance in the flow of the crowd and heavy traffic areas.

Please note: that photos and videos are NOT permitted in certain areas such as the Maid Cafe, VIP areas, and Workshop rooms, as well as STAFF ONLY and back of house areas. Please be mindful of and follow any ‘No photography’ or ‘No flash photography’ signs and follow the instructions of SMASH! Staff and Crew.

Cosplay is NOT consent! Please remember to ask for cosplayers’ permission before you take a photo or video of them!

If you are taking photos or videos outside the grounds of ICC, you will be subject to the respective authorities’ rules and regulations.

Can I bring my photography and videography equipment (tripods, stands, etc.)?

SMASH! does not explicitly prohibit the use of photography and videography equipment, however due to impacts to crowded areas within the exhibition halls, equipment such as tripods, stands, etc. that may cause obstruction, will be discouraged and you may be requested by SMASH! Staff or ICC staff to move on or to relocate.

For the safety of others, any equipment longer than 1.2 metres in length must be checked in at the Cosplay Check-In booth before entering the exhibition halls. Please rest assured that you will be able to retrieve your equipment at any time you wish to take photos elsewhere. However, they will need to be checked-in again when returning into the exhibition halls.

ICC Sydney are aware of the enthusiasm that SMASH! Attendees have for photography and are generally supportive of these activities so long as activities are conducted in a safe and respective manner.

SMASH! Policy can only be applied to areas under our direct control, and explicit permission for attendees to conduct activities outside of our areas are not expressly granted just because you are a SMASH! attendee.

Please Note: ICC Sydney will be monitoring the hallways and all other parts of the exhibition and convention centre on all levels, and all attendees and general public are subject to ICC Sydney’s rules and their sole discretion.

Am I allowed to take photos or videos outside of ICC Sydney (e.g. in Tumbalong Park)?

If you are taking photos or videos outside the grounds of ICC Sydney, you will be subject to the respective authorities’ rules and regulations. SMASH! is not responsible for any correspondence between you, authorities and any third parties.

SMASH! on the day

What is SMASH!?

SMASH! Sydney Manga and Anime Show is an annual Japanese popular culture convention held in Sydney, Australia. SMASH Inc. is a registered non-profit volunteer-run association which means we are truly run by fans for fans.

When is SMASH! 2023?

SMASH! 2023 will be held on Saturday 1 July & Sunday 2 July 2023.

Where is SMASH! 2023?

SMASH! 2023 will be held at the ICC Sydney Exhibition Centre. It is located in the heart of Darling Harbour at 14 Darling Dr, Sydney NSW Australia 2000.

How do I get to SMASH! 2023?

There are various public and private transport options as well as car parking facilities at ICC Sydney and the surrounding area. For more information, please refer to our getting there page.

Am I too young or too old to enter SMASH!?

You are never too young or too old to enter SMASH! However, persons under the age of 13 must be accompanied by an adult. Children aged 7 or under may enter free with a paying adult.

Can I bring a carer with me? Do you accept Companion Cards?

If you hold a current and valid Companion Card, your carer may accompany you on the day for free! On the day, please show both your ticket and Companion Card to our staff, and we’ll provide your carer with a free pass. If you are purchasing a ticket online or at one of our pre-convention pop-up booths, you only need to purchase a ticket for yourself!

Can I bring an assistance animal?

Yes, bringing a registered service/assistance animal is fine! Animals that do not perform a service (such as pets) cannot be brought into the venue. We apologise for the inconvenience.

Do tickets include free travel on public transport?

Unfortunately, your ticket does not include free travel on public transport to and from the venue.

When are your opening hours?

The opening hours for SMASH! 2023 will be as follows:

Saturday 1st July
Opening time: 10:00 am
Closing time: 6:00 pm

Sunday 2nd July
Opening time: 10:00 am
Closing time: 5:00 pm

Will I be able to purchase tickets on the day?

Tickets that are marked as “SOLD OUT” on our website tickets.smash.org.au will not be sold at the door on the day of the convention.

Volunteer Enquiries

Are there any requirements to volunteer for SMASH! 2023?

Our only requirement is that, at the time of the application closing date, you must be 16 years old or older* to volunteer as a crew member. For our Maid Cafe volunteers, we require that you must be 18 years old or older to volunteer.

*Please note, if you’re under the age of 18, we require parental consent to participate at SMASH! A form will be provided once you are accepted.

I have no prior experience, will that be okay?

SMASH! Volunteer position does not require any prior experience thus we welcome everyone with any experience level! Our only requirement is your enthusiasm!

I have a question / need to clarify an issue, who should I contact?

For any enquiries, please refer to our contact page (hyperlink). We are more than happy to answer any enquiries you have regarding SMASH! 2023! Or email us via volunteering@smash.org.au.

Will I be paid?

Please note, SMASH! is a non-profit organisation run by fans for fans! Both our crew and staff positions are volunteer positions thus it is not paid.

What do I get for volunteering at SMASH! 2023?

You will get free admission to SMASH! 2023, catering for the day(s) you volunteer, a very stylish (free and comfy) t-shirt to remember the weekend and hopefully a fun experience to remember!

How do I know what the catering includes?

SMASH! Will provide bottles of water and lunch for our volunteer crew. When filling out the application form, please make sure to write any dietary requirements you have!

I'm not from Sydney, could I still volunteer?

Of course! We accept applications from all around Australia but please note you are required to make your own travel arrangements to attend SMASH! 2023.

I have a disability and / or accessible needs, can I still volunteer?

Yes you can! Please make sure to let us know as soon as you can at volunteering@smash.org.au and we will do our best to accommodate your needs!

I can't speak English too well, could I still volunteer?

Yes, we welcome everyone, regardless of any language barriers. Our selection is based on your responses to the crew application form, so we suggest taking your time to answer the questions accordingly.

Can I volunteer with my friends?

Of course, you and your friend(s) can apply to volunteer for SMASH! 2023 by each completing an application form. However, due to the many different positions available on the day, it is not guaranteed that you will be positioned in the same area.

How do I know I've been accepted to volunteer for SMASH! 2023?

If your application is successful, you will start to hear from us via email shortly after the applications close, so make sure to keep an eye on your inboxes!

Is it required to volunteer for both weekends?

You can choose to volunteer for both days or either day of the weekend that best suits you!

What happens if I can not make it to training day?

If you can not attend the training days please let us know, we may look at offering alternative ways to join in the training days for crew who can not attend / are not based in Sydney.

Please let us know if you cannot make it by emailing volunteering@smash.org.au.

Am I required to attend set-up day?

You are not required to attend the set-up day however it is always good to attend in order to help us set up the convention, see behind the scenes, meet your team, your section leaders, and familiarise yourself with the convention in person. You will also be receiving your stylish t-shirts and lanyards for the convention on that day as well!

I have already submitted my application but I want to change my preferred area and or make changes regarding availability.

If you would like to make any changes regarding your application and or have any special enquiries regarding your allocated area, breaks or availability, please send us an email at volunteering@smash.org.au as soon as possible!

Will I receive breaks throughout the day I volunteer?

Of course! You will receive an allocated time to take your breaks where you can take rest, eat your lunch and attend the convention!

What do I do if I need to leave early during SMASH!?

We understand sometimes things come up, if you do need to leave early just let your Crew Coordinator and your department coordinator know so they can sort something out.

How do I know what is required to do on the day of the convention?

Before the convention comes around, crew members will be required to attend two crew training day(s) to be informed on everything related to SMASH! 2023 convention! Please note this is compulsory and the days will be announced via email through crew broadcasts!

Can I cosplay while I volunteer?

What kind of anime and manga convention would we be if we said no.

We allow cosplaying for most sections, just make sure to speak to your department leader. However, we require that every crew member is required to have their lanyards on display and make sure your cosplay does not limit your ability to perform tasks or be straining to you.

What are my responsibilities/ duties on the day(s)?

Each crew member will be assigned to department(s) that they prefer such as:

  • Events Support, focusing on activities, workshops, panels, stage events, supporting the departments that host our shows and helping with guest experience.
  • Ticketing / Customer Support, focuses on the day ticket sales, entry queue management, information desk, merchandise and general customer service related tasks.
  • Community Support, focuses on supporting our community, which includes helping and ushering our attendees in times of need!

Within the crew application form, make sure to write down the preferred area in which you would like to be positioned in!

My question hasn’t been answered.

We’d be happy to help! Get in touch via our Contact page and we’ll do our best to assist you.