• 1-on-1 Meet & Greet with Pavolia Reine – Sunday 2 July 2023, 1:00pm – 2:00pm
• 1-on-1 Meet & Greet with Kureiji Ollie – Sunday 2 July 2023, 2:00pm – 3:00pm

Gives you the fairest opportunity to attend limited-capacity events
Means you don’t have to line up on the day, just for “a chance”

No. Only selected events with very limited capacity use the lottery system.

PLEASE NOTE: Guest event lotteries are only applicable for Sunday 2nd July.
Make sure you have a weekend or Sunday pass before entering.

For the lottery entry instructions please refer to the guide here.

• Entrants must have their own personal account on the SMASH! website.
• Your pass MUST be in your name that matches your ID

SMASH! General Attendees

Require a valid pass for the day of the event.

SMASH! Crew

Please speak to your Crew Coordinator

SMASH! Exhibitors, Vendors, Media

Please contact the Exhibitor and Sponsorship Department

Any individual will only be able to enter ONCE per ticket per order/ per account.

Check the lottery available when you log in to your SMASH! Account.

Opening and closing times for each lottery may vary and could change.

Entry to a lottery is FREE for valid SMASH! 2023 General Attendee pass holders.
Payment is only required if you win the lottery

Winners will receive a confirmation email after the draw has been finalised

Unsuccessful participants will not be notified

For instructions on how to pay refer to the lottery payment guide.

Yes, the time limit is indicated in each lottery bundle.

Please note: If you miss the deadline – your win will be forfeited

Be at the event location no more than 15 minutes before the scheduled time.

Have your SMASH! Ticket QR Code and ID ready to present to SMASH! Staff.

No. Lottery winnings are not transferable to other names, accounts or SMASH! conventions.

No. Please see our Ticketing Policy for more details.

Next send an email to tickets@smash.org.au with your order number in the subject

Then we’ll do our best to help!

Rithe (Cosplayer) – Free Signing Session

Rithe will only sign her official merchandise – make sure you purchase it either on the day or via shop.smash.org.au prior to lining up for her signing!

Toru Furuya (Voice Actor) – Free Signing Session

Toru Furuya will only sign on official items (books, DVD/BDs etc.) or on the official SMASH! signing board.

LAM (Illustrator) – Free Signing Session

SungWon Cho (Voice Actor) – Free Signing Session

Guest signing sessions are opportunities for attendees to meet their favourite anime industry professionals; voice actors, performers, directors, artists, YouTubers, other notable guests, and to have a personal item autographed. This year, most of our guest signing events are FREE! Each guest will have two signing sessions, one on Saturday and one on Sunday. However, you will be required to acquire a free token on the SMASH! Ticketing website which will be attached to your pass. Without the valid token you cannot receive a free signing.

You can get an autograph from one of our free guest signing sessions occurring over the SMASH! Weekend. Please note autographs are provided on a first-come, first-served basis within the scheduled time.

There will be a limited number of tokens issued for each signing session – which are offered on a first come, first served basis. The number of signings performed by the guest is up to the guest’s discretion and may be subject to change without notice. Please follow the instructions provided by SMASH! Staff at the signing area on the day.

Tokens are a FREE! ‘Extra’ which you can attach to your SMASH! 2023 pass/ticket. They allow you to receive ONE FREE AUTOGRAPH at one of our guest signing events.

There will be set times that tokens can be redeemed and a limited amount of tokens are on offer. Once all tokens have been claimed, there will be no additional tokens released. Furthermore tokens are non-transferable, non-exchangeable and non-refundable. All event information is subject to change.

Most guest signings will be provided free of charge for our attendees as long as you have a valid SMASH! 2023 ticket for the day of signing and claim a guest signing token with your valid ticket on the SMASH! Website.

Guest signing events that require a charge or lottery will be detailed on our website and on social media. For more information on lotteries at SMASH, please refer to the Lottery FAQ on this page.

Yes. Each autograph session will require a separate token. You are able to have as many DIFFERENT tokens as you want assigned to your ticket. But you are only eligible for ONE TOKEN PER GUEST.

No. There are no age restrictions. However please keep in mind only valid pass holders with tokens are able to enter the signing area to receive an autograph.

You must have:

• Valid SMASH! 2023 pass
• Valid guest signing session QR token
• Valid identification
• Proof of purchase for any official merchandise (ONLY for specific guest signing sessions.)

• QR token redeemed for signing events must match the day of entry of your SMASH! 2023 ticket.
  • If you acquire a signing token for a guest on Saturday, you must have a SMASH! 2023 general admission pass for Saturday or a weekend pass.
  • If you acquire a signing token for a guest on Sunday, you must have a SMASH! 2023 general admission pass for Sunday or a weekend pass.

Opening and closing times for tokens vary for each guest and may be subject to further changes, so please monitor the SMASH! Ticketing page on our website for details on availability of tokens.

No. You must have a valid SMASH! 2023 General Admission Pass AND a valid SMASH! QR token assigned to your pass for a specific guest. 

No. The tokens are not transferable.

No. The token is only redeemable at the specific event it was for and cannot be transferred to the signing session on another day.

In this scenario once you obtain your first signing, you will be required to line up again from the end of the line for the next guest you are eligible to get a signing from. However in the last 30 minutes of a signing session SMASH! Will cap lines due to time restrictions, so to ensure you have enough time to get both signings please arrive at the start of the signing session or no more than 15 minutes prior to the start.

No. Tokens are non-transferable, non-exchangeable and non-refundable. Signing sessions, including the lineup schedule, are subject to change and cancellation at any time without notice. 

Because tokens are non-refundable, it is very important that you:

1. Select the correct signing token for the day you are attending SMASH!
   (E.g., Saturday signing requires a Saturday pass or weekend pass)
2. Select a guest signing session you are completely certain to attend
3. Are prepared
   (I.e., have a plan for what you want to have signed, arrange your schedule for the day and so on). 

If tokens are sold out on the Ticketing page of the website, there will not be any more tokens released for that guest due to time constraints. Consider acquiring a token and free autograph from one of our other guests if they are still available on the SMASH! Ticketing website. 

Get in touch with us via our Contact page and we’ll do our best to assist you. We recommend you include your order number in the form.

No. Only tickets purchased from the official SMASH! Website will be valid for event entry. SMASH! is not obligated to grant access to attendees who did not attain their SMASH! 2023 QR tokens through the official authorised SMASH! website.  

No. Any attempts to sell or distribute tokens to other persons may result in the token being revoked, cancellation of your SMASH! 2023 ticket, or removal from the event.

Pre-con

1. When tokens become available on the SMASH! Ticketing website, check the ‘Extras’ on your SMASH! Account for the specific time and location of the signing session. Please refer to our how to add extras page, for detailed instructions on assigning a signing token to your ticket.
2. Ensure you have correctly indicated your full name on your ticket that matches with your valid identification on your SMASH! 2023 pass. This will be checked by SMASH! Staff on the weekend. 
3. Check you have the appropriate day pass or weekend pass for the matching day of the signing session you are interested in.
4. Assign the guest signing tokens you are interested in, to your ticket on your SMASH! account. Please note: you will only be able to attain ONE SIGNING TOKEN PER GUEST. This is to ensure fairness so as many people as possible get an opportunity to see their favourite guests!
5. Prepare your personal item for autographing. Review restrictions on the number of items and type of items allowed for autographing.

On the day

1. We suggest you arrive at the signing session no more than 15 minutes before your scheduled signing session. We will be accepting attendees into the signing area up until the last 30 minutes of the session, where at this point lines may be capped due to time restraints. 
2. Your SMASH! 2023 pass and QR token will be scanned and identification will be checked by SMASH! Staff at the entrance. Please pass gifts you would like to give to guests to SMASH! Staff. We recommend you have their name clearly visible on the item..
3. Join the designated line for the guest singing session. Follow the instructions of the convention staff. 
4. Respect guidelines and rules set by the convention regarding procedures, including refraining from taking photographs, audio or video recording during the signing. Failure to follow instructions from SMASH! Staff may result in your removal from the venue, and your token and autograph forfeited.

The signing area is located in Parkside of the Convention Hall at ICC. Please refer to the SMASH! App for a detailed map of the event.

Signings occur on Saturday the 1st of July 2023 and Sunday the 2nd of July 2023. There is a morning session and afternoon session. Each session will have different guests. The schedule times may be subject to change without notice.For more detailed information on exact times of sessions please refer to the SMASH! App.

No. All attendees are responsible for their own personal items and must not leave bags or possessions unattended at any time.

No. Unfortunately, due to limited space in the queuing area, only attendees with the correct and valid SMASH! 2023 QR tokens will be allowed to enter the queuing area. In order to ensure the safety of you and your fellow attendees, we kindly ask you to be elsewhere in the convention area. We also highly encourage you to arrange with your friend to meet up after the signing session.
The only exception to this is attendees with accessibility needs where upon arrival to the Signing area please present yourself and one companion to the nearest SMASH! Staff.

No. Once you have attained an autograph/selfie you cannot wait and must leave the Signing Area from designated exits. Please do not loiter, cause blockages or remain standing in the walkways and clear-zones. Staff reserves the right to ask you to leave spaces to enforce overall health and safety policy.

SMASH! will have staff assisting the Guests however we cannot guarantee an interpreter’s availability during the session. We recommend you have translation requests (i.e., questions, comments, statements) which are reasonably concise in length and clear so that the process is smooth and comfortable for all involved. We appreciate your patience, compassion and understanding during the process.

Yes. Upon arrival at the signing area please identify yourself to one of the SMASH! Staff with your identification and valid SMASH! 2023 QR token as proof. You will not be required to wait in the main signing lines and be offered a place in the waiting area, and when ready escorted to the front of the line of your choosing by a staff member.

If you have multiple autograph tokens, there will be a cool down period between each signing of up to 10 minutes. After the cool down you will be escorted to the front of the line of your choosing by a staff member.

After all desired signatures are acquired, please exit the signing area where staff will indicate the safest, most accessible route. If a line cut is required due to time constraints or at the discretion of SMASH! staff, those with accessible needs in the waiting area will not be cut from the line.

For more information on accessibility please see the FAQ page.

We love having your suggestions! So please send through any suggestions via our Contact page with the guest’s name and associated content.